FAQ

Browse the store, add what you like to your cart, and check out securely with Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay or Google Pay. A confirmation email arrives as soon as the order is placed.

Yes, within 24 hours of placing it. Email support@studiocumulo.com with your order number as soon as you can and we will take care of it. After that your order may already be in processing.

We process orders quickly, but if you need to change an address or swap an item, contact us within 24 hours and we will do our best to help.

Once your order ships you will receive a tracking number by email. You can follow its progress from that link at any time.

Yes. Checkout is encrypted and handled by established payment providers. We never see or store your full card details.

Orders are processed within 1 to 2 business days and transit usually takes 6 to 8, so you can expect your order within 7 to 10 business days of purchase. Orders placed after 5:00 PM PST are processed the next business day. Full details are in our Shipping Policy.

Yes. Free standard shipping on all United States orders, with no minimum spend.

Not at this time. We ship within the United States only.

If tracking shows no movement for more than 5 business days, email support@studiocumulo.com and we will investigate with the carrier. If a package is confirmed lost, you choose between a full refund or a replacement at no cost.

Returns are accepted within 30 days of delivery on unused items in their original condition and packaging. There are no restocking fees. See the Return and Refund Policy for the full terms.

Email support@studiocumulo.com within 30 days with a photo and we will send a replacement or issue a full refund at no cost to you. You never pay return shipping on something that arrived damaged, faulty or incorrect.

We do, if the item arrived damaged, faulty or incorrect. If you simply changed your mind, return shipping is yours to cover and the original shipping cost is not refunded.

Once we receive and inspect your return, refunds are processed within 7 business days back to your original payment method. Your bank may take a few days more on their end.

Yes. Email us with your order number and what you would like instead, and we will get it sorted.

No. Everything we carry plugs in, sits down or leans. Nothing needs hardwiring, drilling or an electrician, so you can set it up yourself and move it whenever you like.

We photograph everything in natural light to keep it honest, but screens vary and soft creams and whites are the hardest colours to render exactly. If a piece arrives and the tone is not what you pictured, that counts as a return and we will sort it out.

Faulty items are covered for 30 days under our Return and Refund Policy. If something arrives damaged or defective we will replace it or refund you in full at no cost.

Yes. Email support@studiocumulo.com and we will work out the details with you.

Email support@studiocumulo.com or call +1 (425) 780-7304. Our team is here Monday to Friday, 9:00 AM to 5:00 PM PST, and we aim to reply to all email within 1 to 2 business days.